What to Include in Your Message
- Your account email (if you have an account)
- Detailed description of your question or issue
- Any error messages or screenshots (if applicable)
- Steps you've already taken to resolve the issue
Other Resources
Download the installer for Windows, macOS, or Linux directly from our download page. Run the setup file and follow the instructions of the installation wizard. Once installed, you can start using the application immediately.
Simply click on 'Forgot Password' on the login screen. Enter your registered email address, and we will send you a secure link to reset your password and restore access to your account.
Open your profile within the app or on the website and go to the 'Subscription' tab. You have full control at all times: You can view your current plan, access billing details, or cancel your subscription with one click effective at the end of the billing period.
Privacy is our top priority. All your invoice records and sensitive client data are stored purely locally and encrypted on your own device. Only your account credentials reside securely on our servers in Germany. This ensures full GDPR compliance without any cloud obligation.
Simply drag and drop your existing PDF invoice into Billance. Our intelligent text recognition (OCR) extracts all relevant data and maps it to the correct fields. With just one click, you generate a legally compliant XRechnung or ZUGFeRD file according to the European standard EN 16931.
Yes, the Billance e-invoicing software works 100% offline. All core functions for creating e-invoices, editing, and validation run directly on your local system to ensure maximum data privacy and legal compliance.
Absolutely. Billance generates e-invoices in XRechnung and ZUGFeRD formats strictly in accordance with the European standard EN 16931. This ensures you are fully prepared and legally compliant for the upcoming mandatory e-invoicing mandate in the B2B sector.
Billance uses a flexible 'Bring Your Own Cloud' approach. You can use your own encrypted cloud storage (like iCloud, OneDrive, Dropbox, or WebDAV) to securely sync the local database file across multiple desktop and mobile devices.