Contact
Write to us through the support form or by email – we will take care of your request.
How to reach us
Pick the channel that fits your request.
Support formFor all support requests – fill out online and attach screenshots.Directly on the webEmail supportFor all support requests – email us directly.info@billance.dePrivacy & legalData access and deletion requests as well as legal matters.impressum@billance.de
Response time: We usually reply within 24–48 hours on business days.
What helps us answer faster
- What you were trying to do and what happened instead.
- The exact wording of the error message – ideally as a screenshot.
- Your operating system (Windows, macOS, or Linux) and the Billance version you use.
- For document issues: the document type and format (XRechnung or ZUGFeRD).